☆ ABOUT/FAQ ☆
☆ About the nails ☆
☆ FAQ ☆
How long do orders take to fulfill?
Right now my processing time is about 5-10 days, and shipping can be anywhere from 3-7 days.
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Do you accept custom nail orders?
Yes I do! I offer custom and freestyle nail sets. Please message me your nail inspo(s) via Instagram DM or email at nailsfromthetrap@gmail.com to start your nail order :)
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How can I find what nail size fits best?
Please refer to my size guide on how to find your perfect size. A sizing kit is not required but highly recommended. please be mindful that there are no refunds for correct sizes.
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I saw a set on your social media that I want to purchase but I don't see it listed on your website. How do I go about purchasing?
A set I've created that's not on the website is because it was someone else's freestyle/custom set. These sets can always be recreated, please DM me on Instagram or email me for steps on how to purchase.
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My nail broke, doesn't fit, etc.?
I offer replacement nails for sale. Please message me on Instagram or through email before purchase so I know what nail needs to be replaced.
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Can you rush my order?
Orders can be rushed by adding "rush my order" to your purchase. Reminder that this does not shorten shipping time, & express shipping is available at checkout.
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Can I reuse my nails?
Yes! The nails are 100% reusable with the proper care and hygiene. Please avoid harsh chemicals and roughness on the nails, and care for them as fragile items. Re-apply and remove with the steps provided in packaging.
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Can I return my set?
Since every set is custom and made to order, returns are not currently accepted. Thank you for understanding.
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My package is lost/delayed?
Once a package is shipped it is out of my control. I am not responsible for anything that could be interfering with delivery on the buyers end (wrong address, missing apt #, unsuccessful deliveries due to gate codes, returning to sender due to ___, etc.) Delayed packages are expected during busier seasons. If your package is lost due to USPS issues, please message me and I will do my best to assist!
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I love your ___ set but I was wondering if I can change some things around?
As long as they are not drastic changes I'd be happy to do so :) please consult with me first via Instagram DM.